How we can deliver your firewood to you

Delivery Policy

We will deliver your order on the day you have requested.

If you will not be home, please leave instructions in the comment box as to where you would like us to leave your firewood. Our drivers will do their upmost to place it where you request, but there may be instances where this is not possible, e.g grass and gravel etc., height or width restrictions.

Please telephone the office on 01282 778350 in these instances.

Our delivery times are between 8am and 4:30pm Monday to Friday.

If we are unable to deliver your order, we will telephone you to re-arrange. You may be charged for re-delivery.

Refund Policy

The consumer has a cooling-off period of 7 working days in which to cancel the order. The cooling-off period commences the day after the goods are received by the consumer.

Any cancellation of the order shall be made in writing to info@firewoodsupplies.co.uk within the cooling-off period.

The consumer has a duty to take reasonable care of the goods. The consumer will be entitled to a full refund for the goods, however any goods returned to the supplier will be at the consumer's expense.

If an order is cancelled or turned away (order not accepted) while the goods are in transit then a delivery charge of £40 per item will be applied.

Eco Tub Delivery Policy

Typical lead time for delivery of your tub is approx. 6 weeks, this could be shorter or longer. We will be in touch shortly after your order with a lead time, and then again nearer the time with a specific day.

Delivery is kerbside only. We can come and set your tub up for an additional fee. It is your responsibility to make sure there is sufficient access for your hot tub to get to your desired location.

 

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